I wanted to share with my lunch experience at Copper River in Boling Springs today... I went with the group I work with and we were all excited about going and getting their wonderful salad... Well, the waitress came and I ask her could I get the Copper River salad w/out the ham and turkey but instead of grilled chicken and she said sure you can do that so that is what I order. Well when I got my check it was for you ready for this...... $18.40... yep I said it $18.40 for a grilled chicken salad and a water... Is that crazy or what????? So, I made a comment to the waitress you go the manager over there and here is how everything went down.....
Me- I have done this before and I have never been charge extra, only when I added to the smal salad and they told me they would.
Mgr- I don't think so, cause they could not come out of the kitchen w/out them charging you for it. You must be mistaken
Me- No, I am pretty sure this is not the first time I have order this but it is the first time I had to pay them this much.
Mgr- Let me go and check
Mgr comes back- well our policy is that if you add chicken to your salad then you are charge for it
co-worker- well, did you take off for the ham and turkey she didn't want
mgr- no we didn't the salad comes with it
me- well I told I could sub them out
mgr-no mam you can't (only time he was somewhat polite)
me- well you need to info the waitress that they need to let people know of extra charges cause if I had known I would not had gotten the chicken or maybe even the salad cause the chicken was not worth $5
mgr (here is where it gets good)... the owner is happy w/ the ticket
me- I bet he is happy w/ it, but I'm not so you have a great day
You know if I was quick witted I would have ask for my ham and turkey since I paid full price for them and then paid also for a piece of burnt tough chicken....
Then as we are leaving on of the girls ticket was $11.03 and she just left $11 they chase her out the door for 3 cents, I mean for 3 cents.... The tip was already inclueded in on the check take 3 cents out adn pay the check...
Is $4.98 that big of deal??? I mean when did we stop making the customer happy and become smartys to our customers? I work in retail alot and our motto was the customer was always right and make them happy... I mean there were 9 of us that saw and witness this whole thing, mine was not good but when they chase her down for 3 cents that went a little way beyond for me...
So, if you know of anywhere to get a great salad let us know cause our Copper River days might just be over, I know mine is...
